Refund Policy

Refunds are only available within 30 days of purchase and shipping for refunded products are payable by the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, please choose carefully at checkout as change of mind returns is at our discretion.

If you wish to return a product, please review this policy in full and then email us to discuss the reason you wish to return your product with images.

In regards to faulty items, please email info@lashologist.com.au to discuss replacement options or refund we may require some detailed images or a video for our records before resolution options of replacement or refund are offered.